Using Office 365, I mean really using it to its full potential, is more than just technical. There is also a good deal of cultural change and process change required for moving to the cloud.

It's hard to believe, but Windows 10 turned one on July 29, 2016. To develop Windows 10, Microsoft worked with over one million insiders who tested and provided feedback along the way. Then Microsoft offered a free upgrade to existing Windows users for the first year. Now that one year has passed, what changes can we expect?

I was speaking with a client recently. She had reached out to me for training on OneDrive for Business. I've worked with this woman for years and she was very excited that her business had moved to the cloud. She looked forward to leveraging Office 365 and all the awesome collaboration features.

When it’s time for your employees to master Excel, or even step up their game a bit, you probably already have a hunch that you can do it completely online.

Updated: 7/10/17

Microsoft estimates that 5 - 10% of users are using more complex features of Excel to create business insights. Some experts have shown that these “super users” are earning more than their colleagues. So if you like problem solving, data analysis, and the idea of boosting your earning power, maybe it's time to become an Excel power user.

Let me begin by telling you that I am REALLY excited about some of the new and upcoming improvements to Microsoft Office 2016.

You can probably deploy a few hundred virtual machines with your eyes closed, but one of the real challenges for MSPs is attracting potential new clients. Marketing and sales don't necessarily come naturally to us technical folks.

I recently spoke with an HR person at a mid-sized company, and an IT leader at a smaller non-profit organization. Both conversations were about Office 365 training for their employees.

More and more small to mid-sized businesses are moving to the Managed Service Provider model in order to save money and improve productivity.

By now, the benefits of offering remote support through GoToAssist or LogMeIn or any of the like have made themselves known. You've embraced the increase in productivity, efficiency, and reduction of travel costs it brings. Your clients are thrilled, too, with the troubleshooting ease and immediacy remote assistance offers.

Just like everything else, training is going online. The days of sitting in a classroom listening to an instructor for 6 hours are fading.

That’s probably the most commonly asked question I hear when I deliver training these days. As more and more organizations deploy Office 365 and Google Apps, for example, people hear this buzzword and are mystified by it.

Got a small project or a team goal where Microsoft Project seems like overkill? Or maybe some of your team members don't have (or aren't comfortable with) MS Project.

Many companies review their cost structure at least annually. A significant part of many business budgets is keeping IT systems running.

Working with dates in Excel can sometimes be a little confusing. Excel stores dates as sequential numbers that can be used in calculations.