KnowledgeWave Privacy Policy
KnowledgeWave, Inc. is a Vermont Corporation operating under the trade name KnowledgeWave (“Company” or “Us” or “We” or “Our”). KnowledgeWave is committed to protecting the privacy of individuals who visit or use the knowledgewave.com website (“Website”).
This Privacy Policy describes the Company’s privacy practices in relation to the use of the Website. By visiting or using the Website in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that We will collect, use, and share your information in the ways described in this Privacy Policy. Any capitalized terms used herein without definition shall have the meaning given to them in the KnowledgeWave Terms and Conditions which can be found at http://knowledgewave.com/terms.
1. Properties Covered
This Privacy Policy applies to all the services available from and related to the domain and sub-domains of the Website (together with the Website, the “Services”), with such services to include both unrestricted areas of the Website and those areas only accessible through a subscription. All such users will collectively be referred to as “Users”.
The Website may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy policies of such other Web sites. The Company encourages you to review the privacy policies of other Web sites to understand their information practices.
2. Information collected
When expressing an interest in obtaining additional information about the Services or registering to use or using the Services, the Company requires you to provide personal contact information, such as name, company name, phone number, and email address (“Required Contact Information”). When purchasing the Services, the Company may require you to provide financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). The Company may also ask you to provide additional information (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “User Data”.
As you navigate the Services, the Company may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Services (such as usage details regarding videos viewed, achievements earned, and links clicked, all such information collectively referred to as “Usage Data”). You may be able to change the preferences and settings on your browser to prevent or limit your computer’s acceptance of cookies and use of Web beacons, but this may prevent you from taking advantage of some of the Services.
If you click on a link to a third-party Web site (for example marketing partners or analytics service providers), such third-party may also transmit cookies to you. This Privacy Policy does not cover the user of cookies by any third-parties. These cookies may be used to analyze trends and remarket/retarget advertisements to non-converted visitors. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
3. Use of information collected
The Company uses User Data to perform the services requested. For example, if you fill out a “Contact Information” Web form, the Company will use the information provided to contact you about your interest in the Services.
The Company uses User Data and Usage Data for User personalization purposes. For example, based upon what videos a User may have viewed, or based upon what videos have been recommended for them by the business entity that has subscribed to the Services for a group of Users of which they are such a User, we may suggest other videos or other Services (e.g. webinars or live classes) they may be interested in.
The Company may also use User Data and Usage Data for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.
The Company uses Billing Information solely to check the financial qualifications and collect payment from prospective and active Customers. The Company uses Web Site Navigational Information to operate and improve the Services. The Company may also use Web Site Navigational Information alone or in combination with User Data and Usage Data to provide personalized information about the Company and/or its Services.
4. Web Site Navigational Information
This section describes the types of Web Site Navigational Information used on the Website and how this information may be used.
Cookies. The Company uses cookies to make interactions with the Services easy and meaningful. When you visit the Website, Our servers send a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to Us, such as by responding to a promotional offer, opening an account, or filling out a Web form (such as a contact or free trial Web form), you remain anonymous to the Company. We use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your Web browser’s ability to accept cookies, you may not be able to successfully navigate the Website and/or use the Services.
Web Beacons. The Company uses Web beacons alone or in conjunction with cookies to compile information about Users’ activities and interaction with emails from the Company. Web beacons are clear electronic images that can recognize (i) certain types of information on your computer such as cookies, (ii) when you viewed a particular Web site tied to the Web beacon, and (iii) a description of a Web site tied to the Web beacon. For example, We may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to the Website. The Company uses Web beacons to operate and improve the Website and email communications.
IP Addresses. The Company collects your IP addresses to track and aggregate non-personal information. For example, We use IP addresses to monitor the regions from which Users navigate the Services.
Social Media Features. The Services may use social media features, such as the Facebook ‘like’ button (“Social Media Features”). These features may collect your IP address and which page you are visiting, and may set a cookie to enable the feature to function properly. You may be given the option by such Social Media Features to post information about your activities on the Company’s Web site to a profile page of yours that is provided by a third party Social Media network in order to share with others within your network. Social Media Features are either hosted by a third party or hosted directly on the Website. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.
Do Not Track. Currently, various browsers – including Internet Explorer, Firefox, Safari, and Google Chrome – offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites visited by the User about the User’s browser DNT preference setting. The Company does not currently commit to responding to browsers’ DNT signals with respect to the Services, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. The Company will continue to monitor developments around DNT browser technology and the implementation of a standard.
5. Public forums and customer testimonials
KnowledgeWave provides public forums, such as blogs, on the Website. Any personal information you choose to submit in such a forum, unless marked specifically as “will not be published”, may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. The Company is not responsible for the personal information you choose to submit in these forums. The Company posts testimonials on the Website that contain information such as User names and titles and the business entity they represent. We obtain the consent of each User prior to posting any such testimonials.
6. Sharing of information collected
Service Providers. The Company may share User Data with contracted service providers so that these service providers can provide services on Our behalf. Without limiting the foregoing, the Company may also share User Data with service providers to ensure the quality of information provided, and with third-party social networking and media Web sites, such as Facebook or LinkedIn, for marketing and advertising on those Web sites. Unless described in this Privacy Policy, We do not share, sell, rent, or trade any information with third parties for their promotional purposes.
Third Parties. This Privacy Policy sets forth the information the Company collects on the Website and the information We share with third parties. The Company does not authorize the collection of personal information by third parties through advertising technologies deployed on the Website, nor do We share personal information with any third parties collected from the Website, except as provided in this Privacy Policy. Section 4 of this Privacy Policy, Web Site Navigational Information, specifically addresses the information We collect through cookies and Web beacons, and how you can control cookies through your Web browsers.
Customer Contracts. The Company sells its Services to business entities, such as employers or State Departments of Labor, that, under the terms of those agreements, provide access to its employees, members, clients, or other such affiliated users. If you are a Subscriber accessing Subscriber-Only Services through one of these types of arrangements, you consent to allow any and all representatives of the entity that has enabled you to gain access to be provided information related to your usage of the Services.
Billing. The Company uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
Business Transfers. As We continue to develop our business, We might undergo a change of ownership such as a merger and/or sale of all or substantially all our stock or assets. In such transactions, user information generally is one of the transferred business assets, and you agree that User Data and Usage Data may be transferred to such parties in these circumstances. However, any party purchasing our assets will be subject to an obligation to maintain the integrity of your personally identifiable information.
Compelled Disclosure. The Company reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
7. Communications preferences
Users who provide contact information are offered a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request to support@knowledgewave.com.
8. Correcting and updating your information
Customers may update or change their registration information by editing their user or organization record. The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information We have on file about you, please contact Us at support@knowledgewave.com. Requests to access, change, or delete your information will be handled within 30 days.
9. Security
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. When you enter sensitive information, such as a credit card number, on our order forms, We encrypt the transmission of that information using secure socket layer technology (SSL).
We endeavor to protect the privacy of your account and other Personal Information We hold in our records, but We cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Transmission of information via the Internet can never be completely secure, and all such transmission is at your risk.
10. Changes to this Privacy Statement
The Company reserves the right to change this Privacy Policy. We will provide notification of the material changes to this Privacy Policy through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.
11. Contacting Us
Questions regarding this Privacy Policy or information practices should be directed to KnowledgeWave by mailing to:
KnowledgeWave Privacy
553 Roosevelt Highway, Suite 201
Colchester, VT 05446
