Artificial intelligence (AI) has become an integral part of our lives, and its presence can be felt across various industries. In the world of technology, Microsoft has been at the forefront of integrating AI into its suite of products to enhance user productivity and enable more natural and efficient interactions with its software.

With the help of ChatGPT, Microsoft has taken AI to the next level by creating chatbots, writing assistants, translation services, and other productivity tools that were not possible before. In this blog post, we will explore how Microsoft 365 is using ChatGPT to revolutionize the way we work, making our jobs and work better for us and our organizations. We will also highlight some of the latest AI-powered features in Word, Excel, PowerPoint, Outlook, and Teams and demonstrate how they can help users work more efficiently, productively, and creatively.

Discover how a comprehensive assessment survey using Microsoft Forms can help you identify user satisfaction with Microsoft Teams, improve adoption, and increase collaboration across your organization. This case study showcases how KnowledgeWave partnered with a client struggling with Teams adoption to identify the driving reasons behind low usage and create a targeted training plan that addressed the specific needs of their end-users. With data-driven results and a formed approach to adoption, you can unlock the full potential of Microsoft 365 and revolutionize your team collaboration.

The Webinar Team at KnowledgeWave discussed our favorite features of Microsoft 365 from 2022. We wanted to share those features with you here! Be sure to catch us in a live webinar in January 2023 when we will host a discussion between the Webinar Team members on why these are our favorite MS 365 features of 2022.

During a Microsoft Teams meeting, voice or video call, participants can turn on built-in live captions from the meeting controls. Microsoft’s Automatic Speech Recognition (ASR) technology service will detect what is said, who said it, and present real-time captions below the meeting window.

Beginning in November 2022, Office.com, the Office mobile app, and the Office app for Windows will all be transitioning to become the new Microsoft 365 app. This change comes with a new icon, a new look, and some brand-new features.

As multinational companies continue to grow, employees within the same company, division, and even team, may speak different primary languages. The ability for employees to translate messages is incredibly beneficial for effective communication. This can help to foster an inclusive work environment where all employees feel welcome, understood, and respected. Microsoft Teams Chat Translation features allow for fast, clear, and efficient communication.

I geek out on the possibilities with Power Platform. In November 2018, I wrote a post, Connect a Form to a SharePoint List with Microsoft Flow in 3 Steps. We still get a lot of traffic to that post, and I knew it was time to write an update. I mean, Microsoft Flow is called Power Automate now.

One of our most common questions from users is, “Where should I save this file?” Microsoft 365, SharePoint, OneDrive for Business, and Teams all offer safe, cloud-based storage and support modern collaboration workflows. It’s an especially common question for new users, or for those in organizations who haven’t offered Microsoft 365 training or guidelines about the differences.

Microsoft released news on November 2nd, 2021, that they would be updating the user experience at office.com. Here we are in February, and the user experience has been updated across all tenants as of the end of January 2022.  

In this instance, CHANGE IS GOOD.

When those first calls start coming in through Business Voice, you want to make sure that everybody on your team feels comfortable handling callers. There are at least 7 different ways you might want to handle a call, so be sure to provide some initial phone system training! 

Today we're sharing Microsoft Teams tips about meeting within a channel in Teams. We love Teams, and we use it internally all the time, as well as training other organizations how to use Teams in a modern workplace environment.  

If you are deploying, or even considering, Microsoft Phone System, we thought this blog post might be helpful. We tell the story of our Microsoft 365 Business Voice journey, starting with Microsoft Teams and later deploying the Microsoft Phone System to be used within Microsoft Teams on our desktops, on our mobile devices, and on traditional desk phones that are Teams enabled. 

The KnowledgeWave team is excited to make training available for the Microsoft Phone System, also referred to as Microsoft Teams Phone. Teams Phone brings the power of traditional PBX systems to a tool that over 145 million of us touch every day, Microsoft Teams! You can make traditional calls from Teams, Outlook, or your mobile phone. Because it’s a PSTN service you can receive your work-based calls within the Teams app, on your PC, your mobile device or a Teams supported device.

Microsoft has done it again!  

Microsoft just published last week, news about a refresh of the Office Applications for Microsoft Windows. Aligned with the new release of the Windows 11 first Insider Preview, Microsoft is rounding the edges and shinning up their workhorse Office applications. The refresh of Office, which Microsoft shares will shine on Windows 11, will also be available to anyone using Microsoft Windows 10.

Microsoft Outlook does a great job at detecting potentially harmful email messages. Messages such as SPAM, Phishing, and what Microsoft calls false-positive e-mail.

Spammers and Phishers continue their efforts to send you these email messages undetected by existing Outlook filters. Microsoft now provides you, the end-user, the ability to make these filters even stronger so that it does not miss these messages.