New technology implementations can be stressful for all types of companies, from small mom-and-pop shops to large corporations. Many companies have already made the switch to Windows 10 and are discovering ways to capitalize on the new features included with the upgrade. If you want to get the most out of your company’s Windows 10 upgrade, then following these tips can help you maximize its effectiveness to benefit your business.
5 Tips for Maximizing a Windows 10 Upgrade for Your Users
Posted by Dave Dec / October 7, 2019 / Windows, IT, End Users — No Comments ↓
How to Detect and Respond to Microsoft Office 365 Security Issues
Posted by Dan St. Hilaire / September 30, 2019 / Microsoft 365, MSP, Security — No Comments ↓
Microsoft 365 is one of the most widely used business technology platforms in the world. Office 365 presents an opportunity for businesses to create a modern workplace for employees and offers advanced networking and communications tools that empower employees to carry out their job duties seamlessly as part of the natural rhythm of their work. However, no system is immune to malicious cyberattacks and being the number one business platform creates a target for those looking to take advantage ofunsuspecting businesses and their users.
In this post, we highlight some of the most common security breaches on Microsoft 365 and we’ll share some tips for IT administrators and Managed Service Providers (MSP) and how they can best address these threats for their users and clients.
Tags: Microsoft 365, MSP, Security
5 Tips for Promoting a Culture of Safety & Communication
Posted by Eric Sokolowski / September 23, 2019 / Workplace Culture, ProKnowledge Sexual Harassment Training — No Comments ↓
Do your employees feel safe, valued, and heard by the leadership in your organization? How much have you done to promote a culture of safety and communication in your company? These issues can have a tremendous influence on employee productivity and retention rates. Investing in employees will allow them to perform better and will organically increase their job satisfaction. If you’re an HR manager looking to enhance company-wide productivity and job satisfaction, consider the following tips.
Tags: Workplace Culture, ProKnowledge Sexual Harassment Training
KnowledgeWave's Professional Development Leadership Program
Posted by Mark Rickner / September 16, 2019 / KnowledgeWave Courses, Team Leaders / Managers — No Comments ↓
How does your organization promote “Leadership”?
If you are like most organizations staff that rise to leadership self-select through performance that is largely based on inherent leadership skills. Everyone has heard the phrase “born leaders”, but is this really the best way to create a culture of leadership?
Many times, people are put into leadership positions and simply succeed or fail based on their own ability to build leadership skills.
Integrating Your Business' Phone System with Microsoft Teams
Posted by Dan St. Hilaire / September 9, 2019 / Microsoft 365, Microsoft Teams — No Comments ↓
Microsoft Teams is a unified enterprise-level communications platform that offers fantastic utility to all types of organizations. Investing in Microsoft Teams provides consideration and the chance to replace aged business phone systems with a new modern integrated cloud-based communication tool. If you’re interested in ways to increase your company’s productivity, consolidating your communications structure, and enhancing internal strategizing companywide, consider the following reasons why your business may want to consider using the Microsoft Phone system with Microsoft Teams and Office 365.
Tags: Microsoft 365, Microsoft Teams
5 Ways the Microsoft Team Responds to Security Threats
Posted by Mark Rickner / August 27, 2019 / Microsoft 365, Security — 1 Comments ↓
Security is front and center at Microsoft, and rightfully so with now more than 180 million active users of Microsoft Office 365. Even the strong are susceptible to security attacks. The Microsoft Security Team has an extremely sophisticated threat response system in place that allows them to identify and solve security issues quickly.
Tags: Microsoft 365, Security
End User Training as a Value-Add for MSP Clients
Posted by Eric Sokolowski / August 19, 2019 / Microsoft 365, MSP, End Users, Training — No Comments ↓
As an MSP helping your clients is one of your top priorities. Questions regarding Office 365 and associated applications (like Teams, SharePoint and OneDrive) can arise early and often when a client is migrating from another system (such as G-Suite) to the Office 365 platform. Helping your clients solve their problems and answering their questions is incredibly easy with the KnowledgeWave Learning Site.
Check out a quick, two minute show-and-tell video from KnowledgeWave CEO Eric Sokolowski, detailing a recent situation where an MSP easily solved a client problem with the KnowledgeWave Learning Site in just a few steps.
Tags: Microsoft 365, MSP, End Users, Training
Three Warning Signs that Your Team Needs Office 365 Training
Posted by David Thibault / August 12, 2019 / Microsoft 365, User Adoption, Training — No Comments ↓
After successfully completing Microsoft Office 365 migration, you thought the hard part was over. The problem is now employees are still submitting projects in the old format, or using outdated email to exchange information instead of the collaboration channels you painstakingly set up in Microsoft Teams.
What went wrong? It might be that you skimped on employee training while implementing Office 365 throughout your business. Employees need help learning and understanding new applications, communication tools and ways to work. If you notice any of these three warning signs in your office, odds are your team needs some additional training:
Tags: Microsoft 365, User Adoption, Training
Top Five Benefits of Microsoft Office 365 SharePoint and OneDrive
Posted by Jon Hood / August 5, 2019 / Microsoft 365, SharePoint, OneDrive — 2 Comments ↓
Combining the forces of Microsoft Office 365 SharePoint Online and OneDrive for Business can give your company a powerful communication and information exchange system. You can easily share and store files, comply with security requirements, and give your enterprise the tools it needs for enhanced business processes. Migrating to Office 365 with SharePoint and OneDrive can yield several important benefits, including the following top five.
Tags: Microsoft 365, SharePoint, OneDrive
What You Should Know About Microsoft Teams
Posted by Dan St. Hilaire / July 29, 2019 / Microsoft 365, Microsoft Teams — No Comments ↓
Teams is Microsoft’s answer to group chat, based off the preexisting 365 environment, and is designed to replace Skype for Business. With an Office 365 Business Premium, Business Essentials, OR Enterprise (E1, E3, or E5) subscription, your organization can enable Groups and Teams.
Tags: Microsoft 365, Microsoft Teams
Reluctant Office 365 Users? Top Tips to Win Them Over
Posted by Jennifer Patterson / July 22, 2019 / Microsoft 365, End Users, User Adoption, Training — 1 Comments ↓
If you feel like you are dragging a reluctant team along into Office 365 you are not alone. Or maybe they aren’t reluctant, just indifferent. Even if your users aren’t saying it, here’s what they are thinking:
“I’ve been using Excel for years and I’m just fine using it to get my work done…why should I care about Microsoft 365?”
“Can’t I just keep using Outlook the same way I’ve always used Outlook?”
First, it’s helpful to clarify for users the difference between stand-alone Microsoft Office vs. Microsoft Office 365.
Tags: Microsoft 365, End Users, User Adoption, Training
Windows 10 Keyboard Shortcuts
Posted by David Thibault / July 15, 2019 / Windows, IT, End Users — No Comments ↓
Below is a list of 12 great keyboard shortcuts to help you get the most out of using the Microsoft Windows 10 operating system. Keyboard shortcuts are great because they allow users to quickly and efficiently complete specific tasks that could end up taking much longer with just the mouse or track pad. Memorizing all the shortcuts might take some time so we suggest printing them out and leaving them next to your keyboard so you can quickly reference them whenever. Some of these shortcuts listed will even work in earlier versions of Windows (8.1, 7 and XP).
Driving a Modern Workplace with Office 365
Posted by Dan St. Hilaire / July 8, 2019 / Microsoft 365, MSP, User Adoption — No Comments ↓
Over the last several years I’ve had the opportunity to work with many companies that have moved to Office 365. The most common challenge they all face is user adoption related to Office 365 tools and features. Moving to Office 365 isn’t difficult. You can do it yourself or work with a partner like an MSP (Managed Service Provider) and leverage support from Microsoft as part of the FastTrack Program. Some end up using a mix. The hurdle is getting your staff to work differently and leverage the new tools available to them.
Tags: Microsoft 365, MSP, User Adoption
Office 365 for Law Firms: Beyond Outlook, Word & Excel
Posted by Mark Rickner / June 24, 2019 / Microsoft 365, Microsoft Teams — No Comments ↓
Office 365 provides a range of applications that will change how you work, communicate and collaborate. Many law firms will initially make the move to the Office 365 platform because it is the most recent version of Microsoft Office. At some point, users begin to realize there is a lot more to Office 365 then the standard applications they are use to using. Many new features in Office 365 can be and should be leveraged to increase productivity and efficiency.
While, this post does focus on using these features in a law firm setting, these new tools can be used by any business, organization, school or non-profit, to increase workflow optimization. The following are just a few of the important Office 365 applications and features that will benefit any size firm:
Tags: Microsoft 365, Microsoft Teams
How to Justify Additional Company Training for Microsoft Office 365
Posted by Jennifer Patterson / June 17, 2019 / Microsoft 365, Training — No Comments ↓
Microsoft Office 365 is a powerful, complex software solution. Achieving both personal and business success with Office 365 will take training – a lot of training, most likely. IT professionals may struggle with convincing stakeholders of the value that additional Office 365 training can provide for the business. If you want to successfully convince your employer Office 365 training is necessary and beneficial, follow these tips.
Tags: Microsoft 365, Training