In the simplest terms, the two key ingredients for a successful MSP are signing new clients and retaining them. New competitors are entering the MSP landscape every day as VAR's are attracted to the recurring revenue stream.

Don’t look now, but you can be sure those competitors are targeting your customers with offers to deliver more value for less cost. According to this Charted Institute of Marketing study, "it costs between 4 and 10 times more to acquire a new customer than it does to keep an existing one."

Empathy is the number one professional skill sought after in the workplace today. Whether it is customer service, sales, or simply working with colleagues, empathy is a strong skill and one you can learn and develop.

I love Teams! I use it on my work PC, on my laptop, and on my Samsung Galaxy. Teams enables me to stay in contact with my team, and review work content from any location I might need to have access to it. I’m able to view shared support documentation on the go, to provide the best support to the end users that need my help. Microsoft Teams has changed how me, my team at KnowledgeWave, and how people around the world work & collaborate.

Data is a popular topic these days. OK, it has been since the days of the mainframe. We just have more of it now. With so much data being collected across so many locations, a tool like Power BI lets us connect to that data. Power BI enables us to present data visually, and provide intuitive details, insights and modeling examples in a familiar Microsoft Office experience.

KnowledgeWave is pleased and excited to be providing a no-cost awareness webinar recording that is available on-demand on a topic that is fast becoming a popular conversation we have with clients using Office 365, Power BI. What is Power BI, and What Can it Do, as well as why you should consider using it are all at the heart of this webinar presentation.

Formerly known as “soft skills” training, professional development is the fastest growing community in the talent development world. Businesses, universities, agencies, and healthcare all agree that technical knowledge is important, and so are professional skills.

Dealing with management, coworkers, and the people we serve, all require that we sharpen our ability to use skills like empathy, adaptability, communications, and more. Leaders in every organization want their employees trained and yet, finding the time to attend this type of learning is hard to come by.

One of my favorite things about writing blogs like this is to demystify stuff that many of us have been confronted with, especially in a modern workplace. Today, I’ll lay out what you need to know about Microsoft Teams chat files.

In this post, I wanted to share specifically how you can disable users from creating Microsoft Teams and how can you remove the 'Create a Team' box within the application. Let me be clear, it is my opinion that you must provide some sort of starting architecture if you want to promote Teams usage and foster user adoption of this powerful tool.

Our team writes a lot about Microsoft Teams, and for all that we write, we put even more into real-world action for our clients. In this post, I’ll share a process for Teams Governance, using a Template Policy. Using templates to govern Microsoft Teams creation empowers businesses to set their own standards.

With Microsoft Teams as your organization's communications hub, you can manage your 'Bookings' directly within Teams. Simply select the ellipsis to add the Bookings app to your Teams sidebar. Bookings is an Office 365 application that allows your customers to book appointments with your staff based on the services you offer and your staff availability.

Bookings from Microsoft is an Office 365 application that allows your customers to book appointments with your staff based on the services you offer and your staff availability.

What is a Microsoft Teams Live Event?

A Teams live event is the perfect way to connect with people in a one-to-many format in your modern workplace. A typical Teams meeting allows two-way communication between two or more people. However, a Teams live event offers a solution for a much larger audience! 

I’m always puzzled by organizations that insist on old-school training approaches when everything else seems to be moving to the cloud.

If your team is using the cloud to get work done, then it’s to your advantage to make sure that everybody knows how to use the cloud effectively. And what better way than to offer cloud-based training, aka Training as a Service (TaaS).

The explosive rate of deployment and migration to Microsoft Teams is off the charts. I wrote last month, How to Rapidly Deploy and Adopt Microsoft Teams because so many people were and continue to reach out to our company for training specific to using Teams. In that post, I shared what companies are doing to deploy Teams quickly and how they can still maintain some governance.

When discussing training needs with clients we commonly see two driving factors for Microsoft Teams Training requests.

During times of uncertainty, many of us look for things to stay productive. Life doesn't just stop; we still need to meet deadlines for our projects while managing our time between work and family. We also need to take care of ourselves, which includes self-improvement through personal and professional development.

Remote training and online webinars are perfect solutions for those wanting to keep their skills sharp or learn something new. KnowledgeWave is currently offering a special 15% discount on our Remote Technical Training Classes.