Moving Your IT Company Beyond the Break/Fix Model

Posted by Eric Sokolowski  /  March 8, 2016  /  MSP   —   No Comments ↓

Are you tired of riding the revenue roller coaster that comes with the break-fix approach to IT services, intervening only after issues arise?

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Tags: MSP

Change the Look of Office 2016 Using Microsoft Office Themes

Posted by David Thibault  /  March 4, 2016  /  Office 2016   —   11 Comments ↓

Are you wondering if you can customize how the Office 2016 programs look, making them more personalized and easier on the eyes?

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Tags: Office 2016

Are Your Users Thirsty for Office 365 Training?

Posted by Eric Sokolowski  /  March 3, 2016  /    —   No Comments ↓

I was discussing Office 365 end-user engagement recently with a respected IT security professional. Our conversation centered on the necessary tension between a user who is trying to get their work done efficiently, and IT’s obligation to protect organizational data. Nowhere is this more evident than with Office 365.

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Solving the MSP Customer Service Skills Challenge

Posted by Eric Sokolowski  /  February 26, 2016  /  MSP   —   No Comments ↓

IT services vendors have always competed with traditional IT organizations for the best IT talent. As an MSP, you build your entire business around the talents of your in-house IT staff, so it’s a critical business requirement to make sure that you have the best and brightest people.

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Tags: MSP

Managing VMware vSphere 6 Class Alert

Posted by Dan St. Hilaire  /  February 24, 2016  /  KnowledgeWave Courses   —   No Comments ↓

KnowledgeWave will be hosting a live session for Managing VMware vSphere 6. In this 2-day instructor-led course we focus on managing VMware vSphere® 6. This course combines the content of the Manage VMware vSphere 6 course with advanced tasks and skills for configuring a highly available and scalable virtual infrastructure.  The course is based on VMware ESXi™ 6 and VMware vCenter Server™ 6. 

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Tags: KnowledgeWave Courses

Microsoft Office Online Training Just Got Better!

Posted by Dan St. Hilaire  /  February 23, 2016  /  Microsoft 365, Training   —   1 Comments ↓

You might be wondering what classes and videos are available in a cohesive online training package. And you probably don’t want to blow your budget sending one person to class. It would be great if that money could go toward providing training opportunities for everybody on the team.

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Tags: Microsoft 365, Training

5 Human Resources Trends to Include in Your Strategic Plan

Posted by Jennifer Patterson  /  February 18, 2016  /  Human Resources Management   —   No Comments ↓

As an HR leader, you want to be heard by the leadership at your organization and contribute to the strategic plan, right? We wanted to give you a hand by offering a glimpse into this year’s top trends.

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Tags: Human Resources Management

Establishing a Culture for Learning in Your Workplace

Posted by Eric Sokolowski  /  February 15, 2016  /  Team Leaders / Managers, Human Resources Management, Workplace Culture   —   No Comments ↓

As responsible managers in successful organizations, we need our employees to steadily and continuously learn and improve. And research shows that’s what employees want, too.

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Tags: Team Leaders / Managers, Human Resources Management, Workplace Culture

Multiple Timelines in Microsoft Project 2016 [Video]

Posted by Jon Hood  /  February 10, 2016  /  Microsoft 365, Office 2016   —   No Comments ↓

Timelines are a great way to give stakeholders a snapshot of how a project is going. But a single timeline can get stacked and cluttered. The solution? Multiple timelines in Microsoft Project. In this video, I'll show you exactly how to use this very cool new feature and export an image perfectly for Microsoft PowerPoint.

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Tags: Microsoft 365, Office 2016

Financial Management Training 101: A Beginner's Guide

Posted by Kurt Liebegott  /  February 9, 2016  /    —   No Comments ↓

Now more than ever organizations need accountability and effective stewardship of financial resources. We all know how important it is to build a strong financial management team that can play a key role in your organization's success. If you are responsible for finding new talent for that team and providing them with the right training, then you and I have something in common.

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10 of the Best Training Videos for HR Professionals

Posted by Jennifer Patterson  /  February 5, 2016  /  Training   —   No Comments ↓

If you are looking for some great training videos, I don’t recommend Googling "world's best training videos." Instead, check out our list! We love to share clips and resources that you might find useful in your work, so here goes.

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Tags: Training

SharePoint Success Through Establishing Goals

Posted by Jon Hood  /  February 2, 2016  /  Microsoft 365, SharePoint   —   1 Comments ↓

 

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Tags: Microsoft 365, SharePoint

How to Adjust Training Materials to All Adult Learning Styles

Posted by Jennifer Patterson  /  January 26, 2016  /  Training   —   1 Comments ↓

We’ve explored different learning styles in a previous post. While the theories can provide an important foundation for design of training, frankly, it can be a little overwhelming for those of us in the trenches.

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Tags: Training

Filtering PivotTables using Timelines in Excel

Posted by David Thibault  /  January 25, 2016  /  Excel   —   1 Comments ↓

Have you ever used Slicers in Excel? Slicers make it easy for users to filter tables, PivotTables, and PivotCharts. Timeline is a new feature to Excel 2013 that is similar to Slicers except it allows users to filter dates interactively. This is a must for anyone reporting using dates. Dates can be easily filtered by days, months, quarters, and years. Follow the steps below to learn how to insert and use a Timeline in your PivotTable in Excel.

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Tags: Excel

7 Reasons Why Every Manager Needs Employee Retention Training

Posted by Eric Sokolowski  /  January 20, 2016  /  Training   —   No Comments ↓

Experts tend to agree that training increases employee retention.

But here’s a more nuanced question: can you train your managers in such a way that specifically raises employee retention rates?

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Tags: Training