Are you wondering if there is an easier way to locate recent and frequently used programs, apps, and files on your computer? The answer just might be pinning.

You know us: we are passionate about investing in your employees through training and other professional development efforts. It's good for business, and it's good for people, and there is plenty of science to back this up. 

I wear several different hats. Heck, one is even writing for this blog.

In a job role where I’d have little time for a traditional full-day training class, I still run into real world challenges and like many, I have become accustomed to wanting a solution to a specific problem.

With newer versions of Outlook, you may have noticed the arrival of a folder named Clutter. You also may find yourself asking, what the heck IS Clutter? What does Clutter do? Why is Clutter moving some of my messages out of the inboxwhen I don’t want it to? Can I turn Clutter off?

Sometimes, we want to be notified if a particular contact in Skype changes their online presence status. Sometimes, we don't. In this video, I go over “Tag for Status Change Alerts”. These Skype notifications will produce a popup message every time our contacts become available or go offline.

Just last week I had a great experience with a client. I found it inspiring, and I thought you might find it interesting, too.

Updated 9/17/2018

KnowledgeWave is known for our affordable end-user learning solutions.  We help our clients work more efficiently and collaboratively with the newest technologies like Office 365.

Training for IT

We also have technical training solutions for those who support the networks and infrastructures that the end-user and the C-suite have come to count on.

If you are like me, you probably have many different hats that you wear at work on any given day. I encourage you to try the Windows 10 virtual desktop feature to organize your work and maximize your productivity!

As a trusted partner, your MSP team leverages technology in such a way that it creates a long term competitive advantage for each customer.

You have built a business based on network infrastructure design, support, maintenance and helpdesk. But listen closely. Your clients may be asking for services outside your offer sheet. Great news for you!

Microsoft Office Delve will help you discover the most relevant people and documents that are trending around you. Check out our video on this awesome Office 365 application, promoting collaboration and transparency within organizations. You can quickly find out what other people are up to and they can do the same!

Yes, you should. (Sorry to be so blunt...) Here are 5 reasons why.

Today’s leaders and top performers are adept at gathering information from others around them and putting it to good use. If you’ve ever used SurveyMonkey in your work, then I’ve got great news for you: using an Excel survey, you can get much better results than what’s offered in the free SurveyMonkey package. Surveys are a great tool for enhancing your managerial communication skills.

As an MSP, software training can be an important tool in your land-and-expand tool belt. Sometimes it can be a great chance to land, offering a foot in the door when there is a clear training need. And sometimes it's just the right expansion opportunity to upsell to your current customers.

One of the most exciting parts of my job is to coach people, saving them time and making their day a little bit easier. I've found myself saying, "My job is to make you look like the hero!"

I used that phrase today, which inspired me to write about it. I just finished teaching a course on Microsoft Visio and the highlight was the lesson on organization charts, a huge hit among Visio users. Just click on the Organization Chart template to get going.