By now, the benefits of offering remote support through GoToAssist or LogMeIn or any of the like have made themselves known. You've embraced the increase in productivity, efficiency, and reduction of travel costs it brings. Your clients are thrilled, too, with the troubleshooting ease and immediacy remote assistance offers.

Just like everything else, training is going online. The days of sitting in a classroom listening to an instructor for 6 hours are fading.

That’s probably the most commonly asked question I hear when I deliver training these days. As more and more organizations deploy Office 365 and Google Apps, for example, people hear this buzzword and are mystified by it.

Got a small project or a team goal where Microsoft Project seems like overkill? Or maybe some of your team members don't have (or aren't comfortable with) MS Project.

Many companies review their cost structure at least annually. A significant part of many business budgets is keeping IT systems running.

Working with dates in Excel can sometimes be a little confusing. Excel stores dates as sequential numbers that can be used in calculations.

Of course there are key times that in-person contact with your clients is critical, but overall you are probably looking to reign in costly on-site visits and keep a cap on the need for additional staff.

Before I begin, let me just say: I am already a complete fan of Office 365 Planner. I really like it!

With Office 365, updates happen. And the newest features of Office 365 that were released a few weeks ago are steadily making their way to businesses and end users.

So what’s new in the Office 365 updates this time? Our short video highlights some of those new features.

Office 365 Updates

In this video, we highlight some changes to SharePoint Online, Outlook Online and the ability to "like" a message for more of a social feel in a business setting.

Calling all MSPs and VARs who are looking for a monthly recurring revenue solution to use as a key business differentiator.

Do you interact with people who work at computers? Are you in a position to influence them? I thought so.

So it’s not a bad idea to come up to speed on the latest thinking around workstation ergonomics.

An updated version of this blog post discussing Office 365 Licensing in 2020 has been posted here.

You can’t go a week without hearing about a well-known business making the move to Office 365. Microsoft highlights many migrations on their Microsoft Office Blog. While many enterprise size clients have a direct line to licensing questions with Microsoft, the small to mid-size businesses are often times working with a Managed Service Provider (MSP) or even trying to figure out costs on their own.  This post continues to help many SME's from overspending on Office 365 Liceneses. 

Maybe you are feeling like your organization’s training practices are a little old and maybe tired. Time to revisit and breathe some new life into them! Follow these training best practices to become a superstar, ensuring that your training initiatives directly contribute to your company’s strategic goals.

Based on our extremely popular webinar on 10 Microsoft Aha Features You Need to Know, KnowledgeWave is excited to provide an online class where you can really master these top Excel tips. You’ll be able to watch, interact and apply these tips with the guidance of our expert certified instructor.

Every month, we see more organizations adopting Microsoft Office 365 and migrating their employees “to the cloud.” One thing we can confidently say from experience: successful Office 365 training focuses on user adoption and helps employees understand the benefits of working in the new ways. (See also my previous post on 4 Steps to Take Directly After Your Office 365 Migration.)