It’s estimated that 30-50% of working professionals are introverts. You probably have some on your team. Full disclosure: I'm an introvert, myself.

As a Managed Services Provider you know the importance of keeping your team up-to-date on the latest technology. Your customers expect you to be their CIO, IT Director and in many cases their Help Desk for any and all issues (formally covered or not).

Maybe you’ve seen articles about employee retention discussing perks, employee recognition, wellness programs and more. Where does a good training strategy fit into the picture of overall employee retention?

Wouldn’t it be great if sales just happened? Unfortunately, they don’t. So a well-tuned sales engine is critical.

You deployed Office 365 and now you're faced with how to increase workplace productivity and efficiency. I understand the challenges.

Many clients I work with deploy Office 365 in stages. While they see increased efficiency with each part of Office 365 deployed, they face adoption and acceptance challenges around every corner. Their biggest challenges for increasing workplace efficiency come after the early wins.

Managers pull double duty. Not only are you responsible for your team’s output, but you lead its growth as well. Some freshly promoted managers may be unfamiliar with the fundamentals of employee training and development. After all, you probably didn’t get your degree in andragogy (more on that in a bit).

By now, we're all used to periodic updates to Word and other Microsoft Office applications. But maybe you haven't had a chance to keep up with some of the recent changes, or really think about them in terms of how your team could be using new features to enhance daily work.

Just because your project manager claims they’ll deliver on time and on budget, doesn’t always mean they will, especially when it comes to IT projects. As you and I both know, IT projects are inherently different than other types of projects.

Maybe your company is like ours, and you use Excel to help keep track of many things. Pretty much every department and every employee has to use Excel at least a little bit.

For MSPs and many IT pros the concept of IT debt isn’t new. That’s unlikely to be the case for your SMB clients’ leadership, who might instinctively blame the widening gaps in their application portfolio on a limited IT budget.

The SharePoint document library view, or experience, is looking a little differently these days. Did you notice? Change is good, though.

There are many ways to gain productivity in the workplace. For the self-motivated, simple tricks like streamlining your space, prioritizing and delegating seem to work nicely.

But what happens when the whole team needs a boost in office productivity? A key takeaway in this recent article in Govloop.com states that teams can be more productive than individuals, so that gives us a nice starting point.

One of the most common mistakes that people make while formatting a document in Word is to use spaces to align text. Many of us have been frustrated by things not lining up perfectly, and we’re left dissatisfied by the slightly meandering edges.

Everything that glitters is not gold. But sometimes it is. If you have ever experienced "Shiny Object Syndrome" (Objectivius Shinium Syndromus) you know that for each recommendation for change that produces gold, there are just as many that do not hit pay-dirt.

As a Training as a Service (TaaS) solution provider assisting companies with user adoption of the newest cloud-based technologies, I’m receiving more and more calls to provide a training solution for businesses deploying Skype for Business as part of their move to Office 365.