A cyberattack can ruin an individual just as easily as it can take down an entire organization. Yet our dependency on technology continues to invite malicious hackers to test its limits.
Securing the Internet of Things: A Look Ahead at IoT Security
Posted by Dan St. Hilaire / March 23, 2017 / IT — 2 Comments ↓
Tags: IT
Fix File Proliferation Problems with OneDrive & Office 365
Posted by Dan St. Hilaire / March 17, 2017 / Microsoft 365, OneDrive, IT, Team Leaders / Managers — No Comments ↓
The routines and self-created processes we use reflect our determination to get our job done. We figure out how to make it happen...but it isn't always pretty!
Tags: Microsoft 365, OneDrive, IT, Team Leaders / Managers
Take a Class: CompTIA Cloud Essentials Certification
Posted by Dan St. Hilaire / March 14, 2017 / KnowledgeWave Courses — No Comments ↓
KnowledgeWave is pleased to provide a number of CompTIA courses for IT professionals. The CompTIA Cloud Essentials specialty certification demonstrates that an individual knows what cloud computing means from a business and technical perspective, as well as what is involved in moving to and governing the cloud.
Tags: KnowledgeWave Courses
Turning MSP Leads into Recurring Revenue with Content Marketing
Posted by Eric Sokolowski / February 27, 2017 / MSP — No Comments ↓
Converting qualified leads into revenue is tough work for any business. To be successful, your organization must convert a reliable volume of leads into sales.
Tags: MSP
Strategies for Improving Employee Retention
Posted by Jennifer Patterson / February 20, 2017 / Workplace Culture, Training — No Comments ↓
In an article he contributed to LinkedIn entitled "Employee Retention Now a Big Issue: Why the Tide has Turned," Josh Bersin, principal and founder of Bersin by Deloitte writes: "Many studies show that the total cost of losing an employee can range from tens of thousands of dollars to 1.5-2X annual salary." As a result of this climbing number in employee turnover, a number of companies are even designing their business around high-turnover—believe it or not.
Tags: Workplace Culture, Training
Are You Establishing a Culture for Learning?
Posted by Jennifer Patterson / February 17, 2017 / Human Resources Management, Workplace Culture — No Comments ↓
You’ve proven the worth of training and development in certain instances to leadership and management. Now comes the real challenge - convincing them that establishing a culture for learning throughout the organization is even more valuable.
Real World: Solve Problems with Office 365
Posted by Dan St. Hilaire / February 13, 2017 / Microsoft 365, IT — No Comments ↓
A company’s IT team sees its fair share of challenges every day. Yet, as the managers of the technology backbone, you’re vital to the organization’s forward movement and success.
Tags: Microsoft 365, IT
Technical Information for KnowledgeWave Learning Site Clients
Posted by Jennifer Patterson / February 6, 2017 / KLS — No Comments ↓
Are you a KnowledgeWave member, or thinking of becoming one? This information can help ensure a seamless KnowledgeWave membership experience for users, covering supported browsers, video ports to open and email domains to white list.
Tags: KLS
Using the Customer Journey to Boost Your MSP Sales
Posted by Eric Sokolowski / February 1, 2017 / MSP — No Comments ↓
Think back to a customer you acquired six months ago. How much do you know about them? What attracted them to your services? Why do they continue to rely on you?
Tags: MSP
Does Your Team Know How to Interpret Simple Excel Formulas?
Posted by David Thibault / January 26, 2017 / Excel — 1 Comments ↓
While not all of your employees need to be Excel experts, you don't want them to be totally baffled when they open up a spreadsheet.
Tags: Excel
Tips for Using Office 365 Training Videos to Your Best Advantage
Posted by Dan St. Hilaire / January 20, 2017 / Microsoft 365, Team Leaders / Managers, Training — No Comments ↓
As your organization transitions to Office 365, you’re probably on the lookout for training solutions to help familiarize employees with the new platform – and keep costs low.
How to Incorporate Strategic Training
Posted by Jennifer Patterson / January 16, 2017 / Human Resources Management, Training — No Comments ↓
Typically, when you sit down to develop a training plan, you focus entirely on learner outcomes. Those goals become benchmarks for measuring the training’s success.
Strategic training widens the scope to include short and long term goals desired by the organization as well. This post will show you how to organize your own strategic training plan: one that incorporates input from all staff levels, benefits the organization as a whole, and increases your value as a strategic contributor.
Advanced Microsoft Excel Training That Fits Your Busy Schedule
Posted by Dan St. Hilaire / January 4, 2017 / Excel, Training — 2 Comments ↓
Microsoft estimates that 5 - 10% of users are using more complex features of Excel to create business insights. Some experts have shown that these “super users” are earning more than their colleagues.
So if you like problem solving, data analysis, and the idea of boosting your earning power, maybe it's time to become an Excel power user.
Is Office 365 Online Training Right for My Team?
Posted by Jennifer Patterson / December 29, 2016 / Microsoft 365, Training — 1 Comments ↓
There comes a time when you realize that your team needs Office 365 training. But what's the right training approach for your team?
Tags: Microsoft 365, Training
Getting to Know Office 365: Calendar Like a Pro
Posted by Jon Hood / December 21, 2016 / Outlook, Microsoft 365 — 8 Comments ↓
Now that you have Office 365, what does that mean for your usage of Outlook, and particularly your calendar? It means good things, my friend.
Tags: Outlook, Microsoft 365