Sample Office 365 Training Plan for Your MSP Customers

Posted by Dan St. Hilaire  /  April 6, 2017  /    —   No Comments ↓

I recently spoke with an HR person at a mid-sized company, and an IT leader at a smaller non-profit organization. Both conversations were about Office 365 training for their employees.

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SaaS 4-Step Rollout Plan

Posted by Dan St. Hilaire  /  April 6, 2017  /  Software Rollout / Deployment / Migration   —   No Comments ↓

It's probably obvious that when you introduce a completely new software platform at your company you should have a training plan ready. But what you might not have realized is the importance of establishing such a plan when you're rolling out a newer version of something familiar—such as Office or email software.

The truth is when migrating to newer versions of software, training can help prevent productivity loss. Beyond that, short training sessions can help users maintain their skill sets while highlighting new features that can boost their capacities of using the software.

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Tags: Software Rollout / Deployment / Migration

Office 365 Business vs Enterprise: Which Is Right for Your Customers?

Posted by Dan St. Hilaire  /  April 6, 2017  /  Microsoft 365   —   No Comments ↓

You can’t go a week without hearing about a well-known business making the move to Office 365. Microsoft highlights many migrations on their Microsoft Office Blog. While many enterprise size clients have a direct line to licensing questions with Microsoft, the small to mid-size businesses are often times working with a Managed Service Provider (MSP) or even trying to figure out costs on their own.

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Tags: Microsoft 365

Secrets for Differentiating Yourself from Other MSPs

Posted by Eric Sokolowski  /  April 6, 2017  /    —   No Comments ↓

Hunting for a competitive edge takes more time than most MSPs have available. Clients need help. You’re out doing your best to impress prospective ones. System monitors are failing and flashing. How could you possibly think about planning future success with so much needing your attention right now?

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Office 365 Tips: How to Become a Microsoft Office Insider

Posted by Dan St. Hilaire  /  April 4, 2017  /  Microsoft 365, IT   —   6 Comments ↓

We post lots of great Office 365 tips, early looks and highlights on the newest features. We are, after all, a Microsoft Partner and early technology adopters by nature. 

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Tags: Microsoft 365, IT

Is Your Team Resisting? Office 365 SharePoint Training Is the Answer

Posted by Eric Sokolowski  /  March 29, 2017  /  Microsoft 365, Team Leaders / Managers, Training   —   No Comments ↓

There’s bound to be resistance to fully embracing SharePoint and Office 365. Perhaps because your team members may not know enough about how it works.

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Tags: Microsoft 365, Team Leaders / Managers, Training

Securing the Internet of Things: A Look Ahead at IoT Security

Posted by Dan St. Hilaire  /  March 23, 2017  /  IT   —   2 Comments ↓

A cyberattack can ruin an individual just as easily as it can take down an entire organization. Yet our dependency on technology continues to invite malicious hackers to test its limits.

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Tags: IT

Fix File Proliferation Problems with OneDrive & Office 365

Posted by Dan St. Hilaire  /  March 17, 2017  /  Microsoft 365, OneDrive, IT, Team Leaders / Managers   —   No Comments ↓

The routines and self-created processes we use reflect our determination to get our job done. We figure out how to make it happen...but it isn't always pretty!

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Tags: Microsoft 365, OneDrive, IT, Team Leaders / Managers

Take a Class: CompTIA Cloud Essentials Certification

Posted by Dan St. Hilaire  /  March 14, 2017  /  KnowledgeWave Courses   —   No Comments ↓

KnowledgeWave is pleased to provide a number of CompTIA courses for IT professionals. The CompTIA Cloud Essentials specialty certification demonstrates that an individual knows what cloud computing means from a business and technical perspective, as well as what is involved in moving to and governing the cloud.

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Tags: KnowledgeWave Courses

Turning MSP Leads into Recurring Revenue with Content Marketing

Posted by Eric Sokolowski  /  February 27, 2017  /  MSP   —   No Comments ↓

Converting qualified leads into revenue is tough work for any business. To be successful, your organization must convert a reliable volume of leads into sales.

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Tags: MSP

Strategies for Improving Employee Retention

Posted by Jennifer Patterson  /  February 20, 2017  /  Workplace Culture, Training   —   No Comments ↓

In an article he contributed to LinkedIn entitled "Employee Retention Now a Big Issue: Why the Tide has Turned," Josh Bersin, principal and founder of Bersin by Deloitte writes: "Many studies show that the total cost of losing an employee can range from tens of thousands of dollars to 1.5-2X annual salary." As a result of this climbing number in employee turnover, a number of companies are even designing their business around high-turnover—believe it or not.

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Tags: Workplace Culture, Training

Are You Establishing a Culture for Learning?

Posted by Jennifer Patterson  /  February 17, 2017  /  Human Resources Management, Workplace Culture   —   No Comments ↓

You’ve proven the worth of training and development in certain instances to leadership and management. Now comes the real challenge - convincing them that establishing a culture for learning throughout the organization is even more valuable.

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Tags: Human Resources Management, Workplace Culture

Real World: Solve Problems with Office 365

Posted by Dan St. Hilaire  /  February 13, 2017  /  Microsoft 365, IT   —   No Comments ↓

A company’s IT team sees its fair share of challenges every day. Yet, as the managers of the technology backbone, you’re vital to the organization’s forward movement and success.

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Tags: Microsoft 365, IT

Technical Information for KnowledgeWave Learning Site Clients

Posted by Jennifer Patterson  /  February 6, 2017  /  KLS   —   No Comments ↓

Are you a KnowledgeWave member, or thinking of becoming one? This information can help ensure a seamless KnowledgeWave membership experience for users, covering supported browsers, video ports to open and email domains to white list. 

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Tags: KLS

Using the Customer Journey to Boost Your MSP Sales

Posted by Eric Sokolowski  /  February 1, 2017  /  MSP   —   No Comments ↓

Think back to a customer you acquired six months ago. How much do you know about them? What attracted them to your services? Why do they continue to rely on you?

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Tags: MSP