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Introduction to Corporate Training

Our hands-on training is directed to users in a business setting, giving students real business examples and real business exercises. This methodology allows students to relate the training to office tasks and functions they face daily. Students return to work with enhanced confidence as PC users, resulting in greater productivity. This approach to training is very different from most training companies, as we work with each of our clients to develop a custom solution to their individual work environments.

Pre-assessments can be implemented to assist in placing employees in the correct level of training. Training Assessments are highly recommended especially for corporate training, as they can help establish the proper training material for a class.

After training has occurred, KnowledgeWave can design a state-of-the-art post-training assessment for a company. We can design a custom evaluation that your employees will be able to access via e-mail. The KnowledgeWave Education Team will review the results of the evaluation to ensure that training has been successful. Then, in turn, we can create custom reports for you, documenting the success!

Customized Curriculum

KnowledgeWave writes most of the training curriculum that we use in the classroom, enabling us to provide custom curriculum. Course manuals and student training files can be custom designed to feature examples relevant to the daily activities students perform, and feature graphic representations of the applications and configurations appearing on their desktops. It is this approach to training that separates KnowledgeWave from other training providers in the area.

Workshops

KnowledgeWave offers a full menu of 90-minute workshops. The brief workshops are designed to encourage more participation by taking less time out of the employee’s day. For some clients, it is much easier for management to sign off on 90 minutes of training as opposed to a full day or more.

The classes/workshops are grouped into three categories: Computers and Technology, Customer Service and Management, and Self and Community Development. Specific titles range from “Excel Basics, “Microsoft Outlook: Managing Your Inbox”, and “Fundamentals of Customer Service”, to name a few. As is the case with all KnowledgeWave-developed courseware, our workshops are fully customizable. Screen shots and content relevant to the audience’s daily activities are easily inserted into the workshop content.

For a list of available titles select Microsoft Office 2003 Workshops or Microsoft Office 2007 Workshops.

Mobile Laptop Classroom

We recognize that it’s not always practical or cost-effective to send multiple employees to an offsite class. In response to your needs, we now offer a mobile laptop classroom consisting of ten fully-equipped and configurable student machines and an instructor station (LCD projector to enhance the learning experience).

For details about our mobile capabilities select Mobile Classroom.

Specialization in the Rollout of New Technologies

In addition to our standard and custom courses KnowledgeWave has years of experience working with clients on large rollouts of new technology.

A training project is much more than the delivery of classes. From our experience, we know that classroom training is only valuable if it provides students with the skills and knowledge they need to be productive at their jobs.

When KnowledgeWave begins a training project, our first step is to identify the desired outcomes the training is to provide. We meet with your Training Coordinator and department managers to find out what kinds of information, documents, tasks, and processes your employees use in completing their job requirements. We see where the new technology can enhance or simplify the requirements, and then develop courseware to train to the new technology.

Course materials can be custom designed to feature examples relevant to the daily activities students perform, and feature graphic representations of the applications and configurations appearing on their own desktops. It is this approach to training that separates KnowledgeWave from other training providers in the area.

Productivity Days

At KnowledgeWave, we offer Productivity Days to enhance classroom instruction. Productivity Days are support sessions with a KnowledgeWave instructor onsite, available to field questions, assist with specific computerized tasks, and offer additional instructional assistance to those who request it. It is a great follow-up to training; employees have the opportunity to use their new knowledge for a time at their desks and can formulate questions about the processes and tasks they use daily.

Train the Trainer

Each instructor at KnowledgeWave has graduated from a “Train the Trainer Program”. Not only are KnowledgeWave instructors highly qualified in their technical specialties, but they also understand the importance of delivering the material effectively. The Train the Trainer Program teaches instructors how to work with various ability levels, address various learning styles, and how to implement effective presentation skills and training aids. KnowledgeWave Training, Inc. is certified as an Authorized Train the Trainer center.

Quick Reference Guides

KnowledgeWave has developed “Quick Reference Guides” for all Microsoft Office applications. Our guides act as quick desktop references that many users keep by their computers to increase efficiency with their daily tasks. The guides can be used as general reference as well as tailored to specific customer requirements and inquiries.

Remote Classroom Instruction

KnowledgeWave introduces greatly expanded technical training choices for the exact training you want without traveling expenses or time: RCI Remote Classroom Instruction.

KnowledgeWave has the technology in place to offer any of our open enrollment technical classes being taught at our location remotely to students in their office or home environment. This saves on the travel cost and time that the employee has to be out of the work environment.

For more information about this exciting new benefit select RCI.

Case Studies

Green Mountain Power: Implementation of Corporate University (PDF).

National Life Group: Development of reporting structure for new financial database (PDF).

National Life Group: Development of new application to capture and report critical human resource information (PDF).

Norwich University: Office 2007 Rollout (PDF).

State of Vermont Court Administrator’s Office: Software Conversion Rollout from WordPerfect to Word (PDF).

Customer Testimonials

State of Vermont Dept. of Health: Productivity Time (PDF).